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Free Job Alert-IT Support Facilitator-Sanmina

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  • Chennai

Website SANMINA

Free Job Alert/IT Jobs

Free Job Alert-IT Support Facilitator-Sanmina

free job alert

Job Description

Duties of Position:
Provide basic and Level I support to all IT Groups and external customers/suppliers as required.
To provide both voice and nonvoice based support.
Route and reassign the tickets to the right group for level II activities.
Apply sufficient analysis after gathering required information from the requester for every ticket/issue received before routing it to appropriate teams.
Ability to judge and prioritize the issues and contact Decision support whenever needed.
Follow up of high priority issues and ensuring whether the assignee has updated the Corrective action Plan (CAP) in the ticket.
Understand each process/work flow and perform accordingly with less supervision
Maintain high level of patience and deal with users/requesters/clients with the correct attitude
Submitting and resolving HR SRs.
Checking and clearing the status of Printer queue using Maine
Processing Smart Vault, Rapid Response, Active Directory, Oracle, FTP and Skype
Granting the buyer ship to code which enables to create the POs.
Processing the Multiple Login Violations WRs.
Administering/Managing the accounts in the Online Education tool
Managing the accounts and troubleshooting desktop/browser related issues
Monitoring the Network servers

Coordinating with different support group during Incident management
Educating the users on any outages or emergencies created in Change Control Notification.
Business owners or administering the HelpDesk application
Multiple Login Violation Monitoring the oracle accounts which are being shared to many users
Granting RFX access to the requesters.

Free Job Alert-IT Support Facilitator-Sanmina

Qualifications Required:
Help Desk Coordinator (Levels 1 through 4): Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal
computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.

Free Job Alert-IT Support Facilitator-Sanmina

To apply for this job please visit sanminacareers.mua.hrdepartment.com.

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