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Free Job Alert-Community Operations Associate – Customer Experience-Dunzo

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Free Job Alert-Community Operations Associate – Customer Experience-Dunzo

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About the role:

As a Community operations associate in the customer experience team, you would be the voice of the customer by understanding and highlighting the problems users/ delivery partners/ merchants face on a daily basis

Free Job Alert-Community Operations Associate – Customer Experience-Dunzo

What you’ll do:

  • Help analyze the top customer problems using internal metrics and data.
  • Help capture sentiments of the user through calling and run surveys like NPS manually
  • Help coordinate with multiple stakeholders till we understand the root cause of the issues / problems
  • Be the “voice of the customer” by clearly articulating the likes and dislikes of customers.

Free Job Alert-Community Operations Associate – Customer Experience-Dunzo

Qualification & Skills:

  • Good fundamentals of math and basic understanding of MS office/ Excel
  • Ability to prioritize, followup, and manage time effectively
  • Good verbal and written communication skills to articulate the customer’s sentiment as is without any bias
  • Basic language skills in either two of the following: Hindi, Tamil, Telugu or Kannada
  • Degree or Diploma a must

To apply for this job please visit boards.greenhouse.io.

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