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Dell Careers-Associate, Customer Services (I2)

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Dell Careers-Associate, Customer Services (I2)

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Job Title: Associate Customer Services

Company Description:

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Dell Careers-Associate, Customer Services (I2)

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Dell Careers-Associate, Customer Services (I2)

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Dell Careers-Associate, Customer Services (I2)

About Business Unit:

Licensing Operations is a global team supporting customers 24/7. Most of the queries needs to be handled via email and when needed, the team members need to call the customer to assist. It a direct customer facing team and handles quarries from both internal and external customers across globe.

Role Overview:

Your role in the Licensing team is to assist our customers on their various queries related to Licensing of Dell EMC’s enterprise products. You need to assist our customers via email, phone or chat.

Dell Careers-Associate, Customer Services (I2)

Key Responsibilities:

  • Acts as the liaison between Licensing and Product Management. Documents processes, and works with them on new product licenses
  • Issue Licenses to the customers as per the requirement
  • Managing the Licensing queue and acknowledging the escalations on time

Dell Careers-Associate, Customer Services (I2)

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

  • Willingness to work in a 24/7 operations model. This includes Working on Weekends.
  • Should be able to work under high work pressure
  • Must have a strong oral and written communication skill

Dell Careers-Associate, Customer Services (I2)

Desirable Requirements:

  • Prior experience on handling external customers would be an added advantage

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 30 Aug 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job Family: Product-Services ServicesJob ID: R125868

Dell Careers-Associate, Customer Services (I2)

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